Viewing articles tagged 'billing'
Are there any setup or hidden fees?
We believe that our green web hosting clients deserve transparency when it comes to fees.
Unless...
Can I extend my payment due date?
We understand that personal circumstances can change.
If you aren’t able to pay your invoice on...
Can you post my invoice to me?
We’re a 100% online carbon neutral business and run a paperless office.
If you require an...
Do you store direct debit or credit card information?
In your GROW dashboard, you can now set up direct debit payments or store your credit or debit...
How do I stop or change my direct debit payments?
If you'd like to stop your direct debit, you can do that easily in two ways:
Contact our...
Is tax added to my invoices?
Yes, GST now applies to any invoices from 1 July 2019 for Australian business owners, sole...
What are your bank transfer details?
For direct deposits, we recommend you change your frequency to yearly, so we can capture your...
What currency does True Green accept?
We’re an Australian registered business in Melbourne, Australia. So, we accept payments in...
What is your refund policy?
We offer a 30-day money-back guarantee for any new clients to our hosting platform.
This...
What payment options do you accept?
We offer the following payment options:
Credit /Debit Card (via Stripe) including a direct...
Who do I contact for a billing enquiry?
Our billing and sales team are the best people to talk to you about your billing options and...
Why do I have a 10% late fee?
Our payment terms are 14 days from the invoice issue date.
So, if your payment is not received...
Will I be tied to a contract when signing up?
We plan your web hosting based on the frequency of your payment.
If you’re with us on a yearly...
