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Are there any setup or hidden fees?
We believe that our green web hosting clients deserve transparency when it comes to fees.
Unless...
Can I extend my payment due date?
We understand that personal circumstances can change.
If you aren’t able to pay your invoice on...
Can I get a discount by paying my hosting yearly or another frequency?
We don't offer discounts on annual payments.
By making payments annually or at another...
Can I upgrade my services online?
Yep, you sure can. You can purchase new products, add-ons or upgrade your plan online.
To do...
Can you post my invoice to me?
We’re a 100% online carbon neutral business and run a paperless office.
If you require an...
Do you store direct debit or credit card information?
In your GROW dashboard, you can now set up direct debit payments or store your credit or debit...
How do I order a dedicated IP address?
A dedicated IP address can be requested by contacting our sales team.
We’re only able to give...
How do I set up automatic payments?
If you'd like to take the hassle out of billing, we recommend you sign up to direct debit...
How do I stop or change my direct debit payments?
If you'd like to stop your direct debit, you can do that easily in two ways:
Contact our...
Is tax added to my invoices?
Yes, GST now applies to any invoices from 1 July 2019 for Australian business owners, sole...
My payment bounced. What do I do?
If your payment bounced or declined, it's best to contact our billing and sales team to discuss...
What are your bank transfer details?
For direct deposits, we recommend you change your frequency to yearly, so we can capture your...
What currency does True Green accept?
We’re an Australian registered business in Melbourne, Australia. So, we accept payments in...
What is your refund policy?
We offer a 30-day money-back guarantee for any new clients to our hosting platform.
This...
What payment options do you accept?
We offer the following payment options:
Credit /Debit Card (via Stripe) including a direct...
Who do I contact for a billing enquiry?
Our billing and sales team are the best people to talk to you about your billing options and...
Why do I have a 10% late fee?
Our payment terms are 14 days from the invoice issue date.
So, if your payment is not received...
Will I be tied to a contract when signing up?
We plan your web hosting based on the frequency of your payment.
If you’re with us on a yearly...
